Orders & Shipping
How long until my order arrives?
Shipping is free on every order. Delivery normally takes 5–7 business days once the carrier has your parcel, and you will get a tracking email the moment it ships.
Do you ship internationally?
We ship to the United States (including Puerto Rico, Guam, the U.S. Virgin Islands, the Northern Mariana Islands and American Samoa), Canada, the United Kingdom, Ireland, the Netherlands, Greece, Australia, New Zealand, the United Arab Emirates and Hong Kong. Customs procedures can add delays outside our control, and any import duties charged by the destination country are the recipient's responsibility.
My tracking has not moved, what do I do?
Email support@getwexley.com with your order number and we will chase the carrier for you.
Guarantee & Returns
What is the 90-day guarantee?
If a product is not what you hoped, you have 90 days from the day it arrives to tell us and we will refund you.
How do I start a return?
Reply to your order confirmation or email support@getwexley.com with your order number. We send a prepaid return label, and refunds go to your original payment method within 10 business days of receiving the return.
Still need help?
Email support@getwexley.com. A real person will pick it up.